Response Times

Our team is based in Germany (CET timezone)

  • General Inquiries24-48 hours
  • Technical SupportWithin 24 hours
  • Billing IssuesWithin 24 hours
  • Security ConcernsPriority

Self-Service Resources

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We typically respond within 24-48 hours during business days.

Frequently Asked Questions

How do I connect my broker account?

Navigate to Settings, then API Configuration, and enter your Alpaca Markets API keys. Your keys are encrypted and stored securely.

Can I test strategies before going live?

Yes! Use our backtesting feature to test against historical data, then use paper trading to test in real-time without risking capital.

What happens if I reach my strategy limit?

You won't be able to create additional strategies until you delete existing ones or upgrade to a higher tier plan.

How secure is my data?

We use industry-standard encryption (bcrypt for passwords, Fernet for API keys). Your credentials are never exposed in plain text.

Can I cancel my subscription anytime?

Yes, you can cancel anytime. Your access continues until the end of your current billing period.

Which brokers are supported?

Currently we support Alpaca Markets for both paper and live trading. Support for additional brokers is coming soon.